Qelmarivo

Privacy Policy

Last Updated: January 15, 2025

1. Data Controller Information

Qelmarivo (“we”, “our”, or “us”) operates in the United Kingdom as a provider of specialized lawn treatment and lawn renovation services. We are committed to safeguarding your personal privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

For any inquiries or rights requests regarding your personal data, you can contact our appointed Data Protection Officer via email: [email protected].

2. Scope of Policy

This policy applies to all visitors of qelmarivo.info, clients requesting lawn quotes, and individuals contacting us for lawn care advisory services.

3. Data We Collect

  • Directly Provided Data: Name, email address, contact telephone number, and message contents submitted via our contact forms.
  • Automated Data: Technical IP address, browser type, device details, time zone, referral URLs, and interactions captured via essential and analytical storage.

4. Purposes & Legal Grounds for Processing

Processing Purpose Data Category Legal Basis (UK GDPR)
Responding to lawn quote requests Name, Email, Phone, Note Art. 6(1)(b) - Performance of a Contract / Pre-contract steps
Website security and maintenance IP Address, Log files Art. 6(1)(f) - Legitimate Interests
Performance analytics & marketing Cookies, Usage data Art. 6(1)(a) - Explicit Consent

5. Cookies & Google Consent Mode v2

We implement Google Consent Mode v2 to respect your privacy preferences. Non-essential tracking storage (analytical and marketing cookies) remains disabled by default until you grant explicit consent via our cookie banner. You may adjust or withdraw consent at any moment via the "Cookie Settings" link in our footer.

6. Data Sharing & Third Parties

We do not sell or rent personal information. We share data only with trusted technical processors (web hosting providers, analytics services) necessary to operate our website, or when required by British law enforcement authorities.

7. International Data Transfers

Where personal information is processed outside the UK, appropriate safeguards (such as UK International Data Transfer Agreements or Standard Contractual Clauses) are enforced to maintain data security.

8. Data Retention

Contact form submissions are retained for up to 24 months after inquiry resolution unless a service contract is executed. Technical log files are deleted after 90 days.

9. Your Rights & Supervisory Authority

Under UK GDPR, UK residents hold the right to access, rectify, erase, restrict, or port their personal data. You may also lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk

10. Children's Privacy

Our services are directed to adults aged 18 and over. We do not knowingly collect or store personal data from children under 13 years of age.

11. Contact Us

If you have questions about this policy, please reach us at [email protected].